Seacroft Garage Ltd Trading as Seacroft Mablethorpe Privacy Statement

Introduction

This Privacy statement will confirm the instances of when we collect personal data, and how they information will be stored, the purposes for which it will be use, and the ways in which it will be collected.

We may collect, store and use the following kinds of personal information:

information that you provide to us when interacting with our website (including your email address);

information that you provide when completing your online profile (including your name, gender, date of birth and any educational details and employment details you provide);

information that you provide to us when signing up to any distribution lists to receive correspondence from us;

information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details)

information given to us via the phone or visit to the premises, (name, address, phone and email details, vehicle and ownership details)

Using personal information

Personal data we receive will be used for the purposes it was provided, including:

Meet the terms of your order;

To manage your relationship and account with us regarding service and mot reminders, vehicle supply and replacement vehicles you may find of interest;

enable your use of the services available on our website;

send you goods purchased through our website;

supplying to you services purchased through our website;

send statements, invoices and payment reminders to you, and collect payments from you;

send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)];

to submit to financial institutions and credit reference agencies for the purposes of making a credit application if requested to do so

Disclosing personal information-

We may disclose your personal and vehicle information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. For example warranty companies, Insurances companies, Body shops and manufacturers. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)

We may disclose your personal information to any member of our group of companies where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)

We may be legally obliged to disclose your personal information:

to the extent that we are required to do so by law;

in connection with any ongoing or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].

It is possible that Seacroft Garage Ltd could merge with or be acquired by another business or that the operation of the site will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your personal information to, the resulting legal entity.

Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information –

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal data you provide on our secure (password- and firewall-protected) servers.

All details of financial transactions entered via our website will be protected by encryption technology.

Your rights –

You have the right to:

Request a copy of personal information we hold about you;

Have any inaccuracies contained corrected

Have your personal data erased

Have a restriction placed upon processing of your data;

Object to any processing activities you may be subject to by us;

To request your data be provided to another processor if you wish

Requesting information we hold about you-

You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request to our data protection officer: Mr Howard Handley, Seacroft Mablethorpe, Seacroft Road, Mablethorpe, Lincs, LN12 2DT, or via email: howardhandley@seacroftmablethorpe.co.uk

Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.

We may withhold personal information that you request to the extent permitted by law.

If you instruct us to no longer process your personal data we will do so as quickly as possible.

If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.

If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

For more information on how Ford request, hold & use your information click here

Use of Cookies on web site-


Cookies are small text files downloaded onto your device from websites you browse. Generally, they are used to improve your experience when browsing a site. Here's some information on the type of cookies used on this website.

First Party Cookies

First party cookies are cookies set by www.seacroftmablethorpe.co.uk and can only be read by www.seacroftmablethorpe.co.uk

Types of first party cookies used on this website.

First Party Session Cookies

First party session cookies are stored by www.seacroftmablethorpe.co.uk temporarily during a browsing session and are deleted when you close your browser.

First party cookies on this website are used to give a more seamless browsing experience. If you wish to disable these cookies, we recommend you do so by disabling them directly within your browser. Please see the link at the bottom of this page for instructions on how to do so. Disabling these cookies may result in a slight degradation in the browsing experience of the site.

First Party Persistent Cookies

First party persistent cookies are stored by a website for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Persistent cookies are used where a website needs to remember your preferences, for example, for more than one browsing session, and automatically apply them the next time you visit the site.

Third Party Cookies

Third Party Cookies are set by organisations other than www.seacroftmablethorpe.co.uk. For example, we use a third-party analytics service (Google Analytics) which will set cookies to perform this service. They can be either session or persistent cookies.

This website may also contain content embedded from, for example, YouTube which can set its own (third party) cookies. See below for more information on Third Party Cookies.

YouTube

Web pages on the site may occasionally include embedded YouTube videos. Where this occurs, YouTube can drop standard, and flash-based, cookies to collect analytical information. If you wish to disable these cookies, we recommend you do so by disabling them directly within your browser. Please see the link at the bottom of this page for instructions on how to do so.

Google

Google Analytics

This website uses Google Analytics to collect anonymous information about your site usage to help us improve services and better understand user requirements.

If you wish to disable these cookies, there are a couple of ways to do so:

By disabling them directly within your browser. Please see the link at the bottom of this page for instructions on how to do so.

By installing the Google opt-out browser add in. Please see the link at the bottom of this page for instructions on how to download this.

Disabling these cookies will have no impact on your user experience and will only result in anonymous information about your site usage not being collected.

Google Maps and Google API

This website may use embedded Google Maps and the Google API to enhance site content. Google capture some information as you view a map on their servers, to remember options and preferences such as location, zoom level or type of map, but some analytical information is also transferred about usage.

If you wish to disable these cookies, we recommend you do so by disabling them directly within your browser. Please see the link at the bottom of this page for instructions on how to do so.

Disabling these cookies may result in embedded Google Maps not being displayed correctly (or at all) and not remembering preferences such as location, zoom level or type of map.

Facebook, Twitter, Pinterest and Google+ Social Sharing

When you use one of the social share buttons on the www.seacroftmablethorpe.co.uk website, a cookie may be set by the service you have chosen to share content through.

Seacroft Mablethorpe does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these cookies. Links are available below.

Disabling Cookies in your browser

Facebook Help Centre - Cookies, Pixels, and Similar Technologies

Twitter Privacy Policy

Pinterest Privacy Policy

Google Analytics Opt-out Browser Add-on Download Page

ICO Registration

We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z5717268

The link below will provide any further information on our obligations.

http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

Data Protection Officer

Our Data protection officer is Mr Howard Handley, any data protection issues can be made by writing to:

Seacroft Mablethorpe, Seacroft Road, Mablethorpe, Lincs, LN12 2DT.

Alternatively contact via email to: howardhandley@seacroftmablethorpe.co.uk


Ford DOC Customer Privacy Notice

Customer Privacy Notice

When you buy a product or receive services from:


(a) Ford dealer; and/or
(b) Ford Motor Company Limited ("Ford", "we", "our" or "us")

certain information about you and your vehicle ("personal information") will be collected.

This notice explains how your personal information will be used and who it will be shared with.
In addition to this notice, some Ford products and services (including some Ford apps) have their own privacy policies which describe in more detail how your personal information is used in a particular context. You can also find out more about what information your vehicle collects and uses by consulting the owners' manual or its accompanying app (where available).

Who your personal information will be shared with

• Your personal information may be disclosed to:
• companies or other organisations that we have engaged to provide services on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers;
• companies or other organisations where you have asked us to or agreed that we may share your personal information with them;
• Ford dealers and our partners where this is necessary to provide you with a product or service;
• professional advisors;
• any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals' personal safety, or to detect, prevent, or otherwise address fraud, security or safety issues; or
• any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which your personal information is transferred uses it in a manner that is consistent with this notice.

Ford may also share your personal information with FCE Bank plc (“Ford Credit”), Ford Motor Company, other Ford Motor Company Group companies worldwide. When we share your personal information, we will make sure that is used for purposes which are compatible with those described in this notice. A list of the companies within Ford Motor Company Group is available at www.ford.co.uk.

Transferring your personal information internationally

Your personal information will be treated in accordance with UK law concerning data protection and may be transferred within the European Economic Area ("EEA"), as well as to countries outside the EEA (including to the USA).

The countries to which we transfer your personal information may not be regarded by the European Commission as ensuring an adequate level of protection for personal information. As a result, when we transfer your personal information outside the EEA we will put in place appropriate safeguards in accordance with our legal obligations to ensure that your personal information is adequately protected, irrespective of the country to which it is transferred.

These safeguards may include obtaining contractual assurances from any third party given access to your personal information that your personal information will be protected by standards which are equivalent to those that protect your personal information when it is in the EEA.

If you would like to know more about how Ford protects your personal information when it is transferred outside the EEA, or to obtain a copy of the safeguards we put in place to protect your personal information when it is transferred, please contact: Privacy Enquiry, PO Box 616, Hull HU9 9PR or email: DPeurope@ford.com

What personal information will be used


Ford collects your personal information when:

• you fill in forms or make bookings (for example, if you book a service or request a test drive);
• receive services or purchase products at a Ford dealer; and
• you contact us (for example, we will keep a record of the information you provide when you write to us or contact our customer service centres).

When you bring your vehicle in for servicing or repair, Ford will collect diagnostic information about your vehicle and keep a record of the work carried out and parts supplied. We explain more about this in a separate section at the end of this notice.

The personal information we collect includes:

• your name and contact information (such as your address, telephone number(s) and email address) and information about your business or employer if you are enquiring in a commercial capacity;
• information about your vehicle (including your Vehicle Identification Number ("VIN"), vehicle registration number, model, age and mileage);
• the products and services in which you are interested or have purchased;
• your contact and marketing preferences; and
• information required for financing purposes such as payment information.

In addition and where permitted by law, we may combine the information we hold with information about you or your interests, socio-economic and socio-demographic status, online identifiers and current contact details collected by third parties such as marketing agencies and from public sources.

We may be required by law to collect certain personal information. We may also be required to collect your personal information as a result of a contractual relationship with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.

How your personal information will be used

We use the personal information we collect to:

• fulfil your requests (for example, to provide services to you);
• manage and improve our business and our relationship with you;
• assess the quality of the services we and Ford dealers provide, and the services our suppliers provide to us or on our behalf;
• deal with your enquiries;
• conduct research;
• send you marketing material in line with your communications preferences; and
• comply with our legal and regulatory responsibilities, to respond to legal process or requests for information issued by government authorities or other third parties, and to prevent and detect crime and fraud, or protect your, our or others’ rights.

For more information about how the personal information we collect when your vehicle is serviced or repaired is used, please see the 'Repair, diagnosis and servicing for your Ford vehicle' section of this notice below.


We, Ford Motor Company and other Ford Motor Company Group companies worldwide may combine and, using automated decision making processes, analyse your personal information to assist with the purposes outlined above, and to:

• help understand, develop and improve our products, processes, services and marketing strategies;
• personalise our communications, products and services to you;
• keep your personal information up to date;
• understand our customers better; and
• manage and improve our relationship with you.

This could include, for example, informing our distribution strategy, evaluating the effectiveness of our marketing and customer service, conducting market analysis and identifying products or services which may be of interest to you, and contacting you to tell you about those products and services.

In some limited circumstances, the automated decisions we take may have a legal or similar effect on you. We will only make these kinds of automated decisions about you where:

• the decisions are necessary for performing or entering into a contract with you;
• the decisions are authorised by law; or
• you give your consent to us carrying out automated decision-making.

You can contact us to request further information about automated decision-making, and in some circumstances object to our use of automated decision-making, or request that an automated decision is reviewed by a human.

We would like to make sure the communications we send you and our interactions with you are as relevant to you as possible. As a result, from time to time, we may use information about you collected from public sources and from third parties (as described in the 'What personal information will be used' section above) to help us determine what Ford products and services you might be interested in. For example, analytics providers and advertising services may analyse the information they collect from online and other sources to provide us with information about your demographics and interests – such as inferences about your age range and the types of products or services that may interest you. We may then send you information about those products and services in accordance with your communications preferences, and use the information we hold about you to inform our customer service centres if you contact them. We may also work with third parties to show you tailored advertising on social media platforms or, if you have consented to the use of cookies, when you browse the internet/visit other websites. You can find out how to stop receiving marketing material from us in the 'Your rights' section below.

We keep your personal information in identifiable form for as long as is reasonably necessary to fulfil the purposes for which it was collected and as required to comply with applicable legal and regulatory obligations. This generally means holding your personal information for as long as one of the following apply:

• your personal information is reasonably required in order to provide the services you have requested;
• your personal information is reasonably required in order to protect and defend our rights or property (this will generally be the length of the relevant legal limitation period); or
• applicable laws or regulations otherwise require the retention of your personal information.

The lawful grounds that will be relied upon when your personal information is used

There are different lawful grounds that we rely on to use your personal information and we will collect and use your personal information in the following situations:

• where our use of your personal information is necessary to perform a contract or contracts that you are a party to, or to take steps that you request before entering into a contract. These contracts could include the conditions on which you enter a competition or agreements you enter into for service products, for example;
• where our use of your personal information is within our legitimate interests or the legitimate interests of the organisation with which we have shared your personal information and we have made sure that your personal information, and your rights in relation to that information, are protected. For example, we may rely on this legal ground if we and/or the companies within the Ford Motor Company group use your personal information to: understand and improve our(or their) products, services and/or business or marketing strategies; for research purposes; to manage and improve our relationship with you and for administrative purposes; to help find out what information, products and services are most likely to interest you and to send or show you information, offers, and online advertisements for these products or services; to personalise your experience of our products and services; to ensure that our products and services are delivered and used in accordance with the law and the terms and conditions that apply to them; and where necessary to protect or defend our or another's rights or property, or to detect, prevent, or otherwise address fraud, security, safety or privacy issues;
• where we believe it is necessary to use your personal information to comply with a legal or regulatory obligation;
• in limited circumstances where we believe it is necessary to protect someone's safety or vital interests;
• in certain circumstances, we may need to use your personal information for purposes which are in the public interest; and
• where we have your consent. We will rely on your consent to, for example, to use your personal information for marketing to you by email and text message. Where we rely on consent to use your personal information, you have the right to withdraw that consent at any time . Please see the 'Your rights' section of this notice for more details.

Your rights

You have the right as an individual to find out what information we hold about you and for what purposes, as well as to access that information and make corrections if necessary. You also have the right in some circumstances to object to our use of your personal information, to ask us to restrict or erase your personal information or to request that your personal information is provided to you in a commonly used electronic format so that you can share it with other organisations (this is often referred to as the right to 'data portability').

Where you have consented to the use of your personal information (please see the section named 'The lawful grounds that will be relied upon when your personal information is used' for further information), you have the right to withdraw your consent at any time.

If you have questions or concerns regarding our use of your personal information, or would like to access the information that we hold about you or exercise any of the other rights you have in relation to your personal information, please contact us at:

Privacy Enquiry

PO Box 616

Hull

HU9 9PR

Email: DPeurope@ford.com

We encourage you to contact us to update or correct your personal information if it changes or if the personal information we hold about you is inaccurate.

Ford and Ford Credit have appointed a Data Protection Officer. You can contact the Data Protection Officer at DPeurope@ford.com.

If you have a complaint about the way in which Ford uses your personal information we hope that in the first instance you will contact us. You may, however, also make a complaint to the Information Commissioner's Office, which is the authority that upholds information rights in the UK.

Changes to this notice

We may modify or update this notice from time to time. If we change this notice, we will notify you of the changes. Where changes will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights in relation to your personal information (for example, to object to the processing).